Skype is insanely popular out there, allowing users to make voice calls and voice chat on their computers, smartphones, and tablets. Microsoft-owned software product is widely used among consumers and small business. The Redmond company has been working hard to improve Skype for years and make sure Skype is available in nearly everywhere. However, there are exceptions to everything and Skype has its own issues that may pull you off. If you are a frequent user of Skype, you sometimes experience some annoying issues like audio not working or login issues.
In this article, we have a couple of solutions that help you fix Skype not working issue. Before trying to do anything, make sure you are now running the latest version of Skype on your computer or smartphone.
A lot of users have reported that they cannot log in to Skype on both computers and phones. If you happen to sit in the group, the best shot is to reset your password and sign in again to see if the problem is fixed. To reset your Skype password, enter the email address that is linked with your Skype account and then follow the instructions to get your new password.
Once you are done, sign back in using your new password. If you have problems signing into your Skype account or you cannot send or receive messages, make sure you now have a network connection. If you are still connected, but the problem persists, try disconnecting and re-connect to a network. After that, log out of Skype and log back in,. Skype serves as a great tool for making video and audio calls, but things can sometimes go wrong.
We have heard a lot of complaints from Skype users that they cannot hear the other person when in Skype. If you are now using Skype on your computer, click on Tools , then select Options and then hit Audio Settings.
Once you are in, head to the Volume area under Microphone and follow the instructions to check if your speakers are working perfectly. Disclaimer : The results and functionality of the following article only apply to audience listed above. Skype for Business stores sign-in locally on your computer pull information quickly and efficiently. However, there are times where it is necessary or helpful to delete those files and force a fresh sign-in. Common reasons you will want to clear your stored sign-in to Skype for Business:.
Delete your sign in info 3. Choose Yes 4. Please let the Help Desk know if you still cannot sign in after clearing your sign-in credentials and attempt to log in again. For Skype for Business users on a Mac, some users are not able to sign-in with their email address and password. If you have tried the steps above and are still unsuccessful, please try the steps below.
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Move all of the results returned to the trash. Click Ctrl and the trash icon, and select Empty Trash. Restart your computer.
Download and install the latest version of Skype. Thanks for marking this as the answer. How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site.
How satisfied are you with this response? AlexFeingold Replied on June 19, Before going through this long and involved process, I would like to say that this problem only just appeared today when a new browser based version of Skype was introduced.
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I installed that browser app, and from a browser my Skype account access seems to work, and shows me to be online. So it looks like this bug was introduced recently, and it would be a lot of trouble if everyone would have follow this long complete uninstall and reinstall process to fix it!
AlexFeingold Replied on June 20, In reply to AlexFeingold's post on June 19, As a follow-up, I can report that with no action on my part, the problem with the desktop Skype has been resolved, so connections are all normal now. This resolution was found in the evening on June 19, and I hope it was because of quick action by the dedicated Skype staff. I am sorry to see that some people are still having problems.
Hi, An announcement has been made on the 19th of June by Jagadish Harihara that Skype is having a connectivity issues. User Replied on June 21, Hi, I have exactly the same problem.
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I use SkypeAid to see logs and I see this: WaldemiroMichels Junior Replied on June 21, In reply to WaldemiroMichels Junior's post on June 21, Hi, I try a lot of things. This is very annoying :- Edit: really the account can get login, edit the visible name, change the photo, mood message Volunteer Moderator.
In reply to A. User's post on June 21, Thanks in advance, Elaine.